Legal

Refund & Cancellation Policy

Effective date: October 1, 2026

This Refund & Cancellation Policy explains how cancellations and refunds work for services provided by DAYOCON GROUP LLC ("DAYOCON", "we", "us"). It is part of our Terms of Service.

1. SaaS subscriptions

Cancel any time

You can cancel your subscription at any time from your account settings or by emailing support@dayocon.com from the email address on your account. There are no cancellation fees.

When cancellation takes effect

Cancellation takes effect at the end of your current paid billing period (monthly or annual). You keep full access until that date and you will not be charged again. To avoid the next charge, cancel before your renewal date.

14-day refund on your first payment

If you are not satisfied, you may request a full refund within 14 days of your first subscription payment. This applies to your first payment for either a monthly or an annual plan. When a refund is issued, your subscription is canceled and access ends.

Other subscription payments

Apart from the 14-day refund above, subscription payments are non-refundable, and we do not provide refunds or credits for partially used billing periods, except where required by law or where stated below.

Billing errors and service discontinuation

If you were charged in error (for example, a duplicate charge), contact us and we will correct it and refund the incorrect amount. If we permanently discontinue the SaaS, we will refund prepaid fees covering the period after discontinuation.

2. Custom software development services

Custom development work is governed by the written proposal, statement of work or services agreement signed for each engagement (the "Service Agreement"). Unless your Service Agreement says otherwise:

  • Fixed-price projects are billed by milestone. Payments for milestones that have been completed and delivered are non-refundable. If a project is canceled, you pay for work completed up to the cancellation date, and any amount prepaid for work not yet started is refunded.
  • Deposits reserve our time and cover initial work. They are refundable only as stated in the Service Agreement.
  • Monthly retainers are billed in advance and may be canceled with the written notice stated in the Service Agreement. Fees for a month that has already started are non-refundable.
  • If we are unable to deliver an agreed milestone, we will either correct the work or refund the amount paid for that undelivered milestone, as set out in the Service Agreement.

3. How to request a refund

Email support@dayocon.com with the email address used for the purchase, the date of the payment and the reason for your request. We respond to refund requests within 5 business days.

4. How refunds are processed

Approved refunds are issued to the original payment method through our payment processor, Stripe. Once we issue a refund, it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer. Refunds are issued in U.S. dollars; we are not responsible for exchange-rate differences or fees charged by your bank.

5. Payment disputes

If you see a charge you do not recognize or believe is incorrect, please contact us first at support@dayocon.com. We will work with you to resolve it quickly.

6. Contact

DAYOCON GROUP LLC
Wyoming, USA
Email: support@dayocon.com
Phone: +1 (305) 713-4073